Observations, challenge and operational thinking from across housing repairs and maintenance — written from two decades inside in-house DLO services.
Outstanding DLOs outperform any private contractor. Others consume millions before being outsourced. They rarely fail for the reasons people assume.
Read → DiagnosticsMost organisations reach for the solution before they've understood the problem — then wonder why the same issues remain six months later.
Read → VoidsDays-to-re-let is the question everyone leads with. On its own it tells you very little. Void performance isn't a race — it's a balance.
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